Quality Management

IQS, Inc. is committed to excellence in service and has implemented strong management programs to guide, measure and track our progress toward success. These programs are very effective in producing safe practices, employee growth, statutory compliance and consistent quality. The programs are structured to provide feedback for the customer as well as IQS, Inc. on matters pertaining to service schedules, safety, cost control, quality and customer satisfaction. While all programs are critical to successful delivery of services, some of the more important programs are listed below.

  • Quality Management
  • Risk Management
  • Safety and Accident Prevention
  • Training and Education
  • Continuous Improvement

Quality Management, QM

The quality management program must meet the business management needs but also must satisfy the customer’s need for information regarding their facility and contract. We work with each customer to determine their requirements and modify our program accordingly. The QM program utilized by IQS, Inc. focuses on three basic elements of control and management:

  • Training
  • Inspection
  • Management

Safety and Accident Prevention

The safety of the customer’s and our employees is a prime concern of our management team at all times. IQS, Inc. employs a Safety Representative to manage a complete safety program. Good training in safety takes time and money, but it is resource well spent because well-trained employees are safer employees. Utilizing the combined resources of our insurance carriers and suppliers we follow-up accidents and near accidents to assure there is no opportunity for re-occurrence. We partner with the customer to provide the safest work place possible.

Training and Education

The objective of IQS, Inc.’s training program is to provide all employees with sufficient knowledge of safety, technical matters, chemicals, procedures, equipment and security so they may perform their tasks safely. The training program involves pre-employment training on procedures, safety, security, benefits and acceptable personal conduct. Each employee receives a combination of classroom training, one-on-one training and on-the-job training. Other aspects of training include cross training, re-training and expanded skills training.

Continuous Improvement

Excellence of service is a continuous process and must be maintained through continuous improvement. Each quarter, a total review is performed by an Operations Manager on all customer accounts to identify prospective or needed improvements in efficiency, quality, customer satisfaction or scope of service. Included in this review is a comprehensive look at specifications, job routes, and overall performance. Feedback is solicited from the customer, employees, supervisors and management. The goal of this process is to improve the value of service while pursuing excellence.